If LED indicators show correctly, you may use the P2P App to access the camera through Internet, then manual change the IP address to DHCP method.
Please check the power supply of the camera. Check the LED indicators on IP camera, all LED indicators are light up and Yellow LED is flicking, but Green LED doesn’t flick that mean the camera is working normally.Please note each of IP camera may have the exact same IP address as the factory default setting. Confirm if the NVR has an unique IP address, if not, please manually assign an IP address to the camera.
If your NVR can’t discover the IP cameras, please check the following things: Why the NVR can’t find/discover the new IP cameras?
Check the RJ45 socket, making sure the cables are firmly connected with the socket.Ģ. Making sure the NVR has sufficient network bandwidth, if not, please connect the NVR to the Gigabit network switch. Check if all network switches connected to the same quantity of IP cameras, making sure each of IP camera can have average/balanced network resources. If this problem occurs, please the 3 things as below: Why after connected the camera, the image keeps flicking or disconnecting? If using optical fiber equipment, please check optical fiber transceiver’s LEDs are light up, if all LED indicators are off, then the problem comes from transceiver itself or fiber cable connection.ģ. If using optical fiber equipment, please check optical fiber transceiver’s LEDs are light up, if all LED indicators are off, then the problem comes from power adapter. Making sure IP camera is working, if IP camera doesn’t work, please check the power supply if it causes the problem. Making sure network switch’s LEDs are light up, if all LED indicators are off, then please check network switch and power cable connection problem. Making sure network switch’s LEDs are light up, if all LED indicators are off, then power supply should be the problem. When the NVR connected to the IP camera, but one of other channel’s image disappeared, please check five things as below: What’s the reason when the NVR connected to the IP camera but other channel image disappeared? If there is no conflict, please check the network switch functionality, or replace another network switch to test. If both IP camera and NVR have the same IP address, please modify NVR’s IP address. In loal network, if NVR can discover the IP camera but shows connection timeout error, users should check the NVR’s IP address conflicts with the IP address of connected IP camera. NVR can discover the IP camera in the same local network, however can’t be added and shows “connection timeout error”. We herein present you the easy, but very useful IP camera and NVR troubleshooting info that can help you to find and solve the problem,then use your equipment smoothly. 
Though nowadays's IP video surveillance equipment becomes more and more easy to setup and use, some users may still encounter some problems if they are newbies to the IP video surveillance system.
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